Effective Date: March 1, 2015

Your privacy is critically important to us. At Helen Wellness Center, we are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy outlines our practices regarding the information collected through our website and during the provision of our services.

1. Information We Collect

We may collect various types of information in connection with our services and website, including:

• Personal Identification Information: Name, email address, phone number, mailing address.
• Health Information: Information you provide related to your mental and physical health, treatment history, and wellness goals. This is considered Protected Health Information (PHI) and is handled with the utmost care and in accordance with applicable laws like HIPAA, if applicable to your location and services.
• Payment Information: Billing address and payment details (processed securely through third-party payment processors; we do not store full payment card details on our servers).
• Website Usage Data: Information about your visit to our website, including IP address, browser type, pages visited, and time spent on the site. This is often collected through cookies and similar technologies (see Section 4).
• Information from Communications: Records of your correspondence with us, such as emails or contact form submissions.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To deliver the mental health and wellness services you request, including scheduling appointments, conducting sessions, and managing your care.
• Communication: To respond to your inquiries, send you information about your appointments, and provide updates about our services (with your consent where required).
• Improving Services: To understand how our services are used and to improve our website and offerings.
  Processing Payments: To process billing and payments for services rendered.
• Legal and Security: To comply with legal obligations, protect against fraud and unauthorized access, and ensure the security of our systems and data.
• Marketing (with consent): To send you promotional materials or newsletters if you have opted in to receive them.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal and health information. These measures include:

• Secure storage of electronic and physical records.
• Use of encrypted communication channels where appropriate.
• Restricting access to your information to authorized personnel only.
• Regularly reviewing our security practices.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your Browse experience and collect information about how you use our site.

• Cookies: Small data files stored on your device that help us remember your preferences, analyze website traffic, and personalize content.
• Analytics: We may use third-party analytics services (e.g., Google Analytics) to track and report on website traffic and usage.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you might not be able to use some portions of our website.

5. Sharing Your Information

We understand the sensitive nature of your information. We will not share your personal or health information with third parties without your explicit consent, except in the following limited circumstances:

• With Your Consent: When you have given us permission to share specific information.
• For Treatment, Payment, or Healthcare Operations (if applicable under HIPAA): Sharing necessary information with other healthcare providers involved in your care, for billing purposes, or for quality improvement activities.
• Legal Requirements: When required by law, such as in response to a subpoena, court order, or other legal process.
• To Protect Rights and Safety: When we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, sale of assets, or other business transaction (your information would be subject to the same privacy obligations).
• With Business Associates (if applicable under HIPAA): With third-party vendors who perform services on our behalf and have agreed to protect the privacy and security of your information.

We do not sell or rent your personal information to third parties for marketing purposes.

6. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

Depending on your location and applicable laws, you might have certain rights regarding your personal information, including:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information (subject to legal and ethical obligations).
• Right to Object: Object to the processing of your personal information in certain circumstances.
• Right to Data Portability: Receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Helen Wellness Center
1207 Delaware Ave, Suite 1806
Wilmington, DE 19806
hello [at] helenwellness [dot] com